Dear Valued Users and Guests,
This Personal Data Protection Notice (“Notice”) is issued by CARGURU Technology Sdn Bhd and its respective group of companies, including its holding companies, subsidiaries, joint venture and affiliate companies (“CARGURU Technology”, “we” or “us”), to all valued users, customers, clients, business partners, guests, employees and other individuals to whom personal data are processed pursuant to the Personal Data Protection Act 2010 [Act 709] (“PDPA”).
1. Introduction
1.1 This Notice applies to personal information about individuals (including but not limited to customers, vendors, distributors, suppliers, service providers, joint venture/business partners, job applicants, employees) held by us. We will only process your Personal Data in accordance with the Personal Data Protection Act 2010 [Act 709], the applicable regulations, guidelines, orders made under the Act 709 and any statutory amendments or re-enactments made from time to time (collectively referred to as the “PDPA”).
1.2 By providing your Personal Data to us and/or continuing to access and use our website (“Site”), you declare that you have read and understood this Notice and agree to us processing your Personal Data in accordance with the manner as set out in this Notice.
1.3 We reserve the right to modify, update and/or amend this Notice from time to time. We will notify you of any amendments via announcements on the Site or other appropriate means. Please check the Site from time to time to see if there are amendments to this Notice.
1.4 In the event you do not agree to this Notice or any amendments to this Notice, we may not be able to render all services to you and you may be required to terminate your relevant agreement with us and/or stop accessing or using the Site.
2. Collection
2.1 The term “Personal Data” means any information in our possession or control that relates directly or indirectly to an individual to the extent that the individual can be identified or are identifiable from that and other information in our possession, such as name, address, telephone number, Identification/Passport number, date of birth, photograph, email address, household information and other related information, including Sensitive Personal Data as defined under the PDPA.
2.2 The types of Personal Data collected depend on the purpose of collection. We may process your Personal Data by way of collecting, recording, holding, storing, using and/or disclosing it.
2.3 Your Personal Data may be collected from you during your course of dealings with us in any way or manner including pursuant to any transactions and/or communications made from/with us.
2.4 We may also receive, store and process your Personal Data which are provided or made available by third parties, credit reference bodies, regulatory and law enforcement authorities.
2.5 Your Personal Data may be processed for the following purposes (“Purposes”):
- to communicate with you;
- to maintain and improve customer relationship;
- to assess, process and provide products and/or services to you;
- to administer and process payments;
- to establish identity and background verification;
- to respond to enquiries, complaints or disputes;
- to provide information, updates and promotional materials;
- to conduct marketing activities;
- to facilitate participation in events, campaigns or promotions;
- to maintain internal records;
- to conduct market research and analysis;
- to conduct credit reference and background checks where necessary;
- to comply with legal and regulatory obligations;
- to prevent fraud and illegal activities;
- to enforce our legal rights;
- and other purposes necessary to operate and maintain our business.
2.6 Where it is obligatory for you to provide us with your Personal Data and you fail or choose not to provide such data, we may not be able to provide products and/or services to you.
3. Disclosure
Subject to the PDPA, we will not sell, rent, transfer or disclose your Personal Data to third parties without your consent, except where necessary for the Purposes above.
Your Personal Data may be disclosed to:
- related corporations and affiliates of CARGURU Technology;
- business partners and service providers;
- financial institutions and insurance providers;
- auditors, consultants, lawyers and professional advisers;
- regulatory bodies and law enforcement agencies;
- data centres and IT service providers;
- logistics and telecommunications providers;
- third-party vendors and contractors;
- any party required under law or regulation;
- and any other party reasonably necessary for business operations.
4. Accuracy
You are responsible for ensuring that all Personal Data provided to us is accurate, complete, updated and not misleading.
You shall promptly notify us if there are any changes to your Personal Data.
5. Access
5.1 Subject to the PDPA, you have the right to request access to, request correction of and request copies of your Personal Data held by us.
5.2 We reserve the right to refuse requests permitted under applicable laws.
5.3 You may request us to limit processing and usage of your Personal Data.
5.4 You may withdraw your consent in writing subject to applicable legal and contractual restrictions.
6. Retention
Your Personal Data will be retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory and operational requirements.
7. Security
7.1 We are committed to ensuring that your Personal Data is stored securely and protected against unauthorised access, disclosure, misuse, loss or alteration.
7.2 We implement reasonable technical, physical and administrative safeguards to protect your Personal Data.
7.3 While we strive to protect your information, internet transmissions are not completely secure and we cannot guarantee absolute security.
8. Transfer Outside Malaysia
Your Personal Data may be transferred, stored and processed outside Malaysia where necessary for business operations, subject to reasonable safeguards and applicable laws.
9. External Links
Our Site may contain links to external websites which are not governed by this Notice. We are not responsible for the privacy practices of such external websites.
10. Cookies
We may use cookies and similar technologies to improve user experience, monitor website performance and analyse usage trends.
You may disable cookies through your browser settings, though some website features may not function properly.
11. Contact Information
Customer Support
Phone Number: +60 11 4009 2336
Email Contact: support@carguru.com.my
Headquarters / Registered Address
CARGURU Technology Sdn Bhd, PT61171, Jalan Meranti Jaya, Taman Meranti Jaya, 47120 Puchong, Selangor
Website
www.carguru.com.my
12. Language
In the event of any conflict between the English language version and the Bahasa Malaysia version of this Personal Data Protection Notice, the English version shall prevail.
