1. Payment Methods
Choose the payment option that best suits you.
💳 Credit / Debit Card
Pay securely using your credit or debit card.
- Instant payment confirmation.
- Immediate access to bidding once payment is successful.
- A 3% payment processing fee applies.
Recommended for customers who wish to join a LIVE bidding session immediately.
🏦 Online Bank Transfer
Transfer your payment directly to the CARGURU account below.
Account Name
CARGURU SDN BHD
Bank
Maybank
Account Number
5628 8914 0419
- No additional processing charges.
- Upload your payment receipt after completing the transfer.
Please Note: Payments made via bank transfer are subject to verification by the CARGURU Finance Team before they are reflected in your account and made available for bidding.
2. Refund Policy
If your bid is unsuccessful, your Platform Fee will be refunded within two (2) working days to your registered bank account.
3. Need Help?
For payment enquiries or disputes, please contact us:
Customer Support
WhatsApp: +60 11-4009 2336
Email: support@carguru.com.my
4. Important Notes
- A 3% payment processing fee applies to all Credit/Debit Card payments.
- Online Bank Transfers are free of charge, but require payment verification by the CARGURU Finance Team.
- Refunds will only be credited to the customer's registered bank account.
- Processing times are based on working days only (excluding weekends and public holidays).
